Incident Communications 101 - Breaking the Bad News

Presented at Diana Initiative 2020 Virtual, Aug. 21, 2020, 10 a.m. (60 minutes)

Enabling better communications between geeks and management. As humans we have had 60,000 years to perfect communication, but those of us working in IT, regardless of which side (Blue or Red Team), still struggle with this challenge. We have done our best over the centuries to yell "FIRE!" in a manner befitting our surroundings, yet today we seem utterly incapable of providing that very basic communication capability inside organizations. This talk will endeavor to explain HOW we can yell "FIRE!" and other necessary things across the enterprise in a language both leadership, managers and end-users understand.


Presenters:

  • Catherine J. Ullman - University at Buffalo   as Catherine Ullman
    Dr. Catherine J. Ullman is a security researcher, speaker, and Senior Information Security Analyst at University at Buffalo with over 20 years of highly technical experience She also recently became certified in Mental Health First Aid. In her current job, Cathy is responsible for incident management, intrusion detection, investigative services, and personnel case resolution. In addition, she provides security awareness training to departments on campus. She has presented at both DEF CON and Circle City Con. In her (minimal) spare time, she enjoys visiting her adopted sloth, Flash, at the Buffalo zoo, researching death and the dead, and learning more about hacking things to make the world a more secure place.

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