Incident Communications 101 – Breaking the Bad News

Presented at CircleCityCon 8.0 (2021) Virtual, Unknown date/time (Unknown duration)

Enabling better communications between geeks and management. As humans we have had 60,000 years to perfect communication, but those of us working in IT, regardless of which side (Blue or Red Team), still struggle with this challenge. We have done our best over the centuries to yell “FIRE!” in a manner befitting our surroundings, yet today we seem utterly incapable of providing that very basic communication capability inside organizations. This talk will endeavor to explain HOW we can yell “FIRE!” and other necessary things across the enterprise in a language both leadership, managers and end-users understand.


Presenters:

  • Catherine J. Ullman - Sr. Information Security Forensic Analyst at University at Buffalo   as Catherine Ullman
    Dr. Catherine J. Ullman is a security researcher, speaker, and Senior Information Security Forensic Analyst at University at Buffalo with over 20 years of highly technical experience. In her current role, Cathy is a digital forensics and incident response (DFIR) specialist, performing incident management, intrusion detection, investigative services, and personnel case resolution in a dynamic academic environment. She additionally builds security awareness among faculty and staff via a department-wide program which educates and informs users about how to prevent and detect social engineering threats, and how to compute and digitally communicate safely. Cathy has presented at numerous information security conferences including DEF CON and Hacker Halted. In her (minimal) spare time, she enjoys visiting her adopted two-toed sloth Flash at the Buffalo Zoo, researching death and the dead, and learning more about hacking things to make the world a more secure place.

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