Heather Goudey Heather Goudey is a malware-specialist researcher, content developer and technical writer with over 15 years' experience writing, editing and publishing what she hopes is meaningful and useful computer security-related information for affected users. She worked for seven years with CA's Virus Information Center and then almost six years with the Mi-crosoft Malware Protection Center before becoming an independent re-searcher. She has presented at Virus Bulletin and Eicar conferences on topics such as social engineering, hoaxes, the monetization of malware, and malware analysis automation. Her interests include the infected user experience, usability, information design and speaking to users directly about computer security without being threatening or patronizing.