**Gay Gordon-Byrne** (@RepairCoalition) is one of the founders of The Repair Association. Among her many career experiences, she was trained as a systems engineer for early IBM mainframes; developed a database of hardware failure rates based on repair records; and bought, sold, and leased equipment and services for independents and OEMs alike. She is the author of Buying, Supporting, Maintaining Software and Equipment: An IT Manager’s Guide to Controlling the Product Lifecycle.