Daniel Shore (@LETS_thinkHuman) has a PhD in Workplace Psychology from George Mason University. He works as a consultant, researcher, and entrepreneur leading teamwork development initiatives for a wide range of organizations. His expertise in cybersecurity teamwork was borne out of his involvement in a 5-year, DHS-funded research project designed to identify social-behavioral drivers of CSIRT and SOC effectiveness. That study included 80+ interviews and focus groups across nearly 20 organizations around the world. Daniel is the only member of the original research team continuing to bring the insights from this work directly to cybersecurity teams, which he does through LETS (Leadership & Effective Teamwork Strategies), the company he co-founded to enhance agility and connectivity within and between teams that work in volatile, uncertain, ambiguous, complex environments.