Presented at
BSidesLV 2017,
July 26, 2017, 3 p.m.
(25 minutes)
SOC teams are consistently forced to create their own suites of in-house tools because commercial solutions rarely meet all that is expected of them in both usability and functionality. While creating customized tools helps internal teams ensure the tools meet their own needs, working with a large number of enterprises has shown that these teams often lack the approaches to extract the most impactful requirements. Adopting some targeted user experience research methods can help developers create better tools more quickly.
To help teams conduct fast actionable research on their own, I've compiled a set of questions that an in-house tool developer can use to clarify tool ideas, validate them, and direct tool design. In this talk we will walk through a fast mock research session to address either a predefined common problem or something suggested by the audience.
Presenters:
-
Karolyn Bachelor
- Consultant - Brass Hill Research & Design
Karolyn Bachelor is a user experience consultant with Brass Hill Research & Design and has had clients in the security industry varying from start-up software firms to established enterprise companies. She is very much an all around user evangelist who thrives on helping teams make complicated security and IT solutions understandable and usable through user research, workflow analysis, and creative design. In her free time you can usually find her carving canyons on her motorcycle or working in her vineyard in the California Sierras.
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