Making life in an MSP easier (and more difficult!) with Labtech and automation.

Presented at PhreakNIC 21 (2017), Nov. 3, 2017, 11 a.m. (60 minutes)

One of the challenges of optimizing MSP performance is saving technicians and engineers from having to deal with stupid and repetitive problems. People are best when they tackle tricky issues that a machine just can't figure out on its own. In this presentation, Froggy will talk about the Labtech (now Connectwise Automate) monitoring/management system, Powershell and other tips and tricks he uses to make life easier in his organization. Code/scripts and references will be provided to all who attend. Froggy will also discuss some security issues he discovered within the Labtech system, as well as other hacks that make the system more manageable and interesting!"

Presenters:

• Paul Schneider / Froggy   as Froggy
  Froggy co-founded Notacon in Cleveland and has a long history in the hacker community. Currently he works at a managed service provider (MSP) in Cleveland.

Links:

• http://archive.phreaknic.info/pn21/sessions.html#MSP
• https://infocon.org/cons/PhreakNIC/PhreakNIC 21 - 2017/Making Life at an MSP Easier and More DIfficult w.mp4
• https://infocon.org/cons/PhreakNIC/PhreakNIC 21 - 2017/Making Life at an MSP Easier and More DIfficult! w.en.transcribed.srt (subtitles)
• https://www.youtube.com/watch?v=TDsIDv1Y0KU

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