Empathy as a Service to Create a Culture of Security

Presented at Diana Initiative 2020 Virtual, Aug. 21, 2020, 8 a.m. (60 minutes)

So-called "soft skills" are greatly undervalued in the Information Security industry. The very core of security involves humans. Rather than tackle human problems with zeros and ones, try to approach security with a more people-minded focus. A former librarian turned Information Security professional will go through examples of how addressing humans can ultimately help security. Using a 7-step framework from the library science discipline, the speaker will help you improve interactions with both colleagues and end users. You will come away with new ideas and a different outlook on how to improve the security posture of your organization.


Presenters:

  • Tracy Z. Maleeff - Krebs Stamos Group
    Tracy Z. Maleeff, aka [@InfoSecSherpa](http://www.twitter.com/infosecsherpa) on Twitter, is a Security Researcher with the Krebs Stamos Group and has previously worked in security at GlaxoSmithKline and The New York Times Company. Prior to joining the Info Sec field, Tracy worked as a librarian in academic, corporate, and law firm libraries. She holds a Master of Library and Information Science degree from the University of Pittsburgh in addition to undergraduate degrees from both Temple University (magna cum laude) and the Pennsylvania State University. While a member of the Special Libraries Association, Tracy received the Dow Jones Innovate Award, the Wolters Kluwer Law & Business Innovations in Law Librarianship award, and was named a Fellow. Tracy has been featured in the Tribe of Hackers: Cybersecurity Advice and Tribe of Hackers: Leadership books. She also received the Women in Security Leadership Award from the Information Systems Security Association. Tracy publishes a daily Information Security & Privacy newsletter, and maintains an OSINT blog. A native of the Philadelphia area, she lives and dies with its sports teams.

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